Dr. João Cruz
Dr João Cruz currently teaches at the University of Fine Arts in Lisbon, Portugal. João graduated in Interior and Industrial Design from the University of Lisbon, Portugal in 1997. He received his Master’s Degree in Product, Materials and Product Management by the University of Aveiro, Portugal in 2005. His thesis was entitled, “Design against crime in the public transportation networks of Lisbon and Oporto areas”.
Obtained his PhD at the University of Aveiro on 2015 after a three year research on “The role of design on the physical comfort and psychological well being of passengers on long haul trains in Portugal”.
Dr. Glenn H. Frommer
Dr. Glenn Frommer is amongst the pioneers of the sustainability and the environmental movement, having worked in the field for more than 30 years. His understanding and application of corporate risk management and corporate reporting have helped set the gold standard for sustainability strategy development and management. In the course of his career, Glenn held senior executive positions with the Mass Transit Railway Corporation, Vipac Engineers and Scientists and Dampa A/S. His extensive cross sector and cross-industrial experience extends throughout the international arena, specifically in Europe and Asia-Pacific.
Glenn has worked with the Global Reporting Initiative (GRI) since 2000, involved in drafting technical supporting documents to the GRI G3.1 and G4 guidelines.
He has also worked on the development of the AccountAbility AA1000AS standard, Bsi 8900 for sustainability management systems and the ISO 26000 standard for Corporate Social Responsibility (CSR). He has provided a number of reviews of GRI G4 and Integrated Reports to Hong Kong, mainland China and multi-national companies in the last 12 months. Since June 1st, 2020 Glenn has been adopted as Member of the AccountAbility AA1000 Standards Board.
He has lived and worked in Hong Kong, Australia, Denmark and the United States. His knowledge of the fields and wide network of international contacts gives him a thorough understanding of the different cultures, customs and governance issues. Additionally, Glenn holds a PhD in Aerospace Sciences, is a Fellow of the International Institute of Acoustics and Vibration, the Honorary Chair of the Sustainable Development Commission of the International Association of Public Transport, a member of several international and local professional bodies as well as being a Fulbright Fellow. He is a published author and is currently the Senior Advisor to the GRI Focal Point in China.
He is also a founding partner of the Sustainability Partnership, a consultancy firm in Hong Kong that focuses on taking reporting companies into the next phases of sustainability development. Glenn has been a leading research partner of Yellow design since 2012.
Anne graduated in applied linguistics in 1981. She has been Yellow design Foundation’s Secretary General since 2004 and driven its research and development focussing on sustainability and climate action. She is dedicated to promoting transversal cooperation and making experts in mobility, urban planning safety & security, energy and environment come together and integrate their findings in the interest of sustainability and to the benefit of users: passengers, pedestrians, and cyclists, but also other stakeholders of quality public space.
Rob Mayo is a specialist in user experience design and service performance. With 40+ years experience living and working in Asia, he has deep knowledge of Japan, Korea and China marketing, communications, customer service, customer experience, customer loyalty and service delivery methods. He has worked for a number of global public and private sector organisations over the years and since 2011, has been a consultant on strategy, design, performance and passenger experience to public transport service providers in Asia-Pacific, the Middle East, Africa, Europe, North & South America.
Rob’s focus is on the merging of digital with physical user experience strategies / initiatives to move service providers to higher levels of performance through human-centered design thinking. Rob is also a Lead Trainer, Assessment Panel Member and Working Group Chair for the UITP.
Michèle-Dominique RAYMOND is an international relations and development expert who has worked in the field of development and international cooperation, poverty reduction and sustainable development for over 25 years as a senior international official and diplomat in Belgium and Germany. She has a long-standing record of demonstrable experience in crafting and implementing policies for development, resource mobilization and partnership building for national authorities in the 79 African, Caribbean and Pacific Member States.
She has a deep knowledge and understanding of European integration, political processes and systems, having served as Assistant Secretary-General in Charge of Political Affairs and Human Development at the Secretariat of the African, Caribbean and Pacific Group of States in Brussels, Belgium. In this role, she was responsible for managing development cooperation with the European Commission. She managed large programmes worth almost half a billion euros in European Development Funds over a period of five years from 2010 to 2015, in the areas of culture, health systems strengthening, cooperation in science and technology, exchange programmes and capacity building for institutions of higher education, gender, migration, urbanization, as well as humanitarian affairs and disaster prevention and mitigation. She has undertaken political consultative and field missions in ACP States in furtherance of the ACP Group’s objective of contributing to the peaceful resolution of political crises, as well as political dialogue on sustainable development.
Under her stewardship at the ACP Secretariat, the Participatory Slum Upgrading Program successfully accomplished major strides towards addressing the challenges of rapid urbanization and the needs of the urban poor. the program contributes to poverty eradication under the umbrella of the MDGs 7C and 7D through a strategy of slum improvement, based on the participation and involvement of representatives both at national and community level.
Michèle has practical experience in bringing together high-Level political principals and thought leaders, having participated in several Head of States Summit and organized the 7th Summit of ACP Heads of State and Government. She supervised preparations for several sectoral ministerial meetings, conferences and seminars in Brussels and many countries in Sub-Saharian Africa. She set the direction, and oversaw implementation ACP/EU Cultures+ programme. This experience has given her an intimate knowledge of the challenges and opportunities of economic and cultural environment in ACP countries.
She was Head of Mission, Ambassador Plenipotentiary at the Embassy of Haiti in Berlin. She was Assistant Secretary-General for Political Affairs and Human Development at the ACP Secretariat in Brussels. Before that, she worked as a Principle Counsellor at the Embassy of Haiti in Brussels, undertaking various roles for the Embassy and Government of Haiti in terms of the countries engagement with the EU and CARICOM/CARIFORUM. Before joining the diplomatic service, she worked as an educator in Haiti and France, and also did consultancy and field work for UNICEF.