COVID-19 Survey

Ensuring safe distancing Flows

Have you separated the incoming and outgoing passenger flows?
Yes
No

Correct!

Wrong!

Have you indicated waiting and seating areas respecting safe distancing requirements?
Yes
No

Correct!

Wrong!

Have you indicated flows in opposing directions?
Yes
No

Correct!

Wrong!

Have you indicated turns in flows?
Yes
No

Correct!

Wrong!

Waiting areas, platforms, ticket machines and turnstiles

Have you indicated waiting areas respecting safe distancing requirements?
Yes
No

Correct!

Wrong!

Have you indicated boarding and alighting zones on platforms?
Yes
No

Correct!

Wrong!

Have you indicated seats that are available, not to be used and used by priority passengers?
Yes
No

Correct!

Wrong!

Staff protection

Do staff wear masks?
Yes
No

Correct!

Wrong!

Do staff wear hygiene gloves?
Yes
No

Correct!

Wrong!

Do staff who works with waste or are in charge of cleaning wear gloves?
Yes
No

Correct!

Wrong!

Do staff who works in proximity of passengers wear gloves?
Yes
No

Correct!

Wrong!

Do staff who exchanges cash with customers wear gloves?
Yes
No

Correct!

Wrong!

Passenger protection

Do you request passengers to wear masks?
Yes
No

Correct!

Wrong!

Do you provide hand sanitisers neat each entrance of the station
Yes
No

Correct!

Wrong!

Ventilation

Is there 24/7 ventilation in all covered areas of the station?
Yes
No

Correct!

Wrong!

Are the ventilation grills and filters cleaned every 1 – 3 days?
Yes
No

Correct!

Wrong!

Lifts (elevators)

Are the buttons sanitized every 2 hours?
Yes
No

Correct!

Wrong!

Are passengers encouraged to use a pin to push the buttons rather than their fingers?
Yes
No

Correct!

Wrong!

Are the holding rails inside the lift cleaned with the same regularity as the buttons, every 2 hours?
Yes
No

Correct!

Wrong!

Is the ventilation in the lift cleaned daily?
Yes
No

Correct!

Wrong!

Is the waiting area outside of the lift marked with appropriate safety distance?
Yes
No

Correct!

Wrong!

Is the number of passengers allowed in the lift clearly identified and posted?
Yes
No

Correct!

Wrong!

Escalators

Are the hand rails wiped down and sanitized every 2 hours?
Yes
No

Correct!

Wrong!

Are the sides wiped down daily?
Yes
No

Correct!

Wrong!

Is all rubbish removed every hour?
Yes
No

Correct!

Wrong!

Are passenger flows segregated?
Yes
No

Correct!

Wrong!

Hygiene

Do you provide sanitisers at entrances of station?
Yes
No

Correct!

Wrong!

Do you provide sanitisers at entrances of platforms?
Yes
No

Correct!

Wrong!

Do you provide sanitisers at start of stairs?
Yes
No

Correct!

Wrong!

Do you provide sanitisers next to elevators?
Yes
No

Correct!

Wrong!

Do you provide sanitisers in waiting zones?
Yes
No

Correct!

Wrong!

Do you provide sanitisers in toilets?
Yes
No

Correct!

Wrong!

Do you provide sanitisers near bins?
Yes
No

Correct!

Wrong!

Is there a 2m circle on the ground around the bins?
Yes
No

Correct!

Wrong!

Cleaning

Are handrails, knobs and other common touch-points disinfected regularly (min every 4 hours)?
Yes
No

Correct!

Wrong!

Are floors cleaned at least every 4 hours?
Yes
No

Correct!

Wrong!

Is the station disinfected at night?
Yes
No

Correct!

Wrong!

Is waste removed regularly?
Yes
No

Correct!

Wrong!

Vending machines

If in use, are they regularly desinfected?
Yes
No

Correct!

Wrong!

Is there a plastic sheet in front of pushbuttons?
Yes
No

Correct!

Wrong!

Is that sheet sanitized regularly?
Yes
No

Correct!

Wrong!

Is the machine set for card only purchases (i.e. no cash)?
Yes
No

Correct!

Wrong!

Communication and confidence

Do you communicate the COVID 19 measures you take to passengers?
Yes
No

Correct!

Wrong!

Are there specific logos and reminders placed in critical areas of the stations / platforms / lifts etc?
Yes
No

Correct!

Wrong!

Are station staff aware of the new guidelines and ensuring compliance during their regular walk abouts?
Yes
No

Correct!

Wrong!

Is there a way for passenger to communicate something that is not ok?
Yes
No

Correct!

Wrong!

Do you keep passengers aware of the rules to be respected? (Announcements, PA adress, messages, etc.)
Yes
No

Correct!

Wrong!

Encouragement

Do you as an operator encourage passengers to travel at off-peak times?
Yes
No

Correct!

Wrong!

Do you as an operator encourage passengers to take a less busy route and reduce the number of changes?
Yes
No

Correct!

Wrong!

Do you as an operator encourage passengers to wait for other passengers to get off before boarding?
Yes
No

Correct!

Wrong!

Do you as an operator encourage passengers to keep 2m away from people "where possible"?
Yes
No

Correct!

Wrong!

Do you as an operator encourage passengers to wash hands for at least 20 seconds after completing their journey?
Yes
No

Correct!

Wrong!

Do you as an operator encourage passengers to avoid physical contact and turn face away from others?
Yes
No

Correct!

Wrong!

Do you monitor that passengers respect the safe distancing requirements?
Yes
No

Correct!

Wrong!

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